Consumer Protection in India: Consumer awareness about their legitimate rights has been constantly growing in recent years.
In this essay we will discuss about the need for consumer protection. Consumer protection was not necessary when the world was younger and communities smaller.
In the lifestyle of those times unfair trade was almost impossible. The industrial revolution and a shift of population from rural areas to towns and anonymity of urban living gave plenty of scope for malpractices. In our country, buyers have a very weak bargaining power and cannot assert their right being heard.
Consequently, manufacturers and traders are tempted to follow diverse practices which turn out to be unfair to consumers. To check the onslaught on consumers, a host of legislations were enacted. Besides the applicability of the above legislations, the Consumer Protection Act, was enacted which was substantially amended by the Consumer Protection Amendment Act, w.
Consumer means any of the following persons: A person who buys any goods for a consideration which has been paid or promised or partly paid and partly promised or under any system of deferred payment.
The term includes any other user of such goods when such use is made with the approval of the buyer. A person who hires or avails of any service for consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment. The term includes any other beneficiary of such services with the approval of first mentioned person.
Consumer protection is needed because of following: We need physical protection of the consumer, for example protection against products that are unsafe or dangerous to his health and welfare.
Consumer want protection against deceptive and unfair trade and market practices. Consumers protection is needed against all types of pollution so that they can enjoy a healthy environment-free from water, air and food pollution. Consumer protection is also needed against the abuse of monopolistic and restrictive trade practices.
Protection delayed is protection denied. On the one hand consumers, particularly in India, are unorganised, illiterate and ignorant, poor and backward, relatively uninformed and above all they still have the traditional outlook and attitude to suffer in silence.
On the other side, businessmen and traders are organised, well-informed, intelligent and competent sellers. The negative sides of our life have enabled unscrupulous businessmen to exploit consumers in India.
Consumers in modern markets are amateurs whereas the persons confronting them are professional sellers.
The consumer choice is influenced by mass advertising and other promotional devices which make people want things which neither they really need nor they can afford. Consumerism demands due recognition of the following consumer rights by the business as well as by the Government: Right to be Informed: It means right to be informed about quality, quantity, potency, purity, standard and price of goods or services, as the case may be, so as to protect the consumer against unfair trade practices.
Consumers should be given all the relevant facts about the product so that they can take intelligent decisions in purchasing. Advertising and labelling on the package can provide objective information to buyers.
That is right to have access to variety of goods and services at competitive prices. In case of monopolies, say, railways, telephones, etc. Free competition provides sample choice in the selection of goods and services.Consumer protection movement is a part of global recognition and concern that consumers are a weak party in buying goods and services as compared to the .
CONSUMER PROTECTION ACT (COPRA) The Consumer Protection Act, is a milestone in the history of socio-economic legislation in the country. THE IMPORTANCE OF CONSUMER RIGHTS PROTECTION ON E-COMMERCE IN INDONESIA Thesis Supervisor: prof. mr.
drs. C. (Kees) Stuurman after China and India. 13 This strong economic growth is also correlated with the rise of Indonesian middle class, which.
Consumer protection movement is a part of global recognition and concern that consumers are a weak party in buying goods and services as compared to the . In short, consumer protection is possible even in India. Government Acts, consumer-organizations, concerted and sustained effort I consumer education can do much.
The consumer himself must be gradually built up.
Co-operation of all is needed to better the lot of the poor consumer and save him from exploitation at every step. In short, consumer protection is possible even in India. Government Acts, consumer-organizations, concerted and sustained effort I consumer education can do much.
The consumer himself must be gradually built up. Co-operation of all is needed to better the lot of the poor consumer and save him from exploitation at every step.