Cross cultural competence in business report

The hospital later apologized, but not before local and national media featured the story. The hospital struggled with what to do next. These incidents are just a few examples of how the subject of cultural competence "is attracting increased attention given the concern with improving access, eliminating racial and ethnic health disparities, and providing more culturally competent, high-quality care to diverse populations," according to Robert C.

Cross cultural competence in business report

Navigating the American healthcare system can be a complex and frustrating task for patients. There are the rushed appointments, the hours spent trying to figure out insurance coverage, and the haggling over bills.

The task is even more challenging for many foreign-born people living in the United States. Faced with barriers such as limited English skills and inexperience with the American medical system, some people who are immigrants shy away from accessing healthcare services.

And those who do seek care are often faced with providers who are ignorant of other cultures. Many healthcare institutions are responding to this problem by offering translation services to help people who are immigrants better communicate with medical and social services personnel.

That means social workers can play important roles in developing and implementing programs to help people who are immigrants feel more welcome in the healthcare system. Inthe number topped 38 million. While many people who are immigrants are well educated and speak English fluently, the rate of English proficiency is much lower among foreign-born residents than it is among natives, according to census figures.

More than one quarter of foreign-born individuals do not have health insurance, according to the U. Department of Homeland Security. Recent research shows that people who are immigrants continue to have trouble accessing medical care.

These companies also offer ancillary services, such as research on immigrant populations, help with marketing to multicultural audiences, language proficiency assessments, and training for medical interpreters. While Spanish is the most-used foreign language in healthcare settings, other languages are encountered as well.

cross cultural competence in business report

CyraCom International reported that languages were used at the hospitals it served in Using interpretation and translation services is not new, but now institutions are taking a more formal approach. HealthPartners, a Bloomington, MN-based organization that provides medical care and insurance coverage in Minnesota and western Wisconsin, has collected race, ethnicity, and language preference data from more thanpatients and health plan members.

Among the changes the organization has seen is a rapid increase in the number of Somali and Hmong immigrants, Zimmerman says. Demand for interpretation and translation services will continue to grow as more healthcare organizations realize the importance of cultural competency and as more states enact laws requiring medical information to be offered in various languages, Ballance says.

Looking Beyond Language Although the increased use of interpretation and translation services in healthcare is widely seen as a positive trend, some observers question whether organizations are focusing too much on language.

Ignoring other factors, such as social customs, attitudes toward medical care, and nonverbal communication, is a disservice to patients, she says. Overreliance on interpreters can lead medical professionals to make assumptions about patients that are later proven incorrect, says H.

For example, he has noticed providers calling for an interpreter because a patient had a foreign-sounding last name without first determining whether the patient could speak English. One such organization is Asian Human Services in Chicago, which not only offers primary healthcare services but also mental health services, legal services, employment services, and adult education programs.

In addition, the nonprofit operates a charter school focused on the needs of immigrant and refugee children. Cheng says many immigrants who would otherwise not be willing to seek mental health services come to the Charles B. Many healthcare organizations also have recognized the importance of outreach to immigrant communities.

Meetings between medical personnel and leaders in immigrant communities are becoming common, as are health education programs and health screening events held at churches and other gathering places.Dr.

Robert Like, the director of a medical school center cultural diversity training center, explains why cultural competence is important to improve access to care and reduce disparities – and how health care providers can work toward it. In brief. The context for this article is Australian libraries and my experience there with cross-cultural provision.

However, this article is not about providing library services for any specific group; it’s about cultural competence and whiteness. I begin with my background, so as to make clear how I participate, as a white librarian, in discussions about libraries and how they might be.

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Cross-cultural competence is a skill that has become increasingly essential for the managers in multinational companies. For other business people. Emotional Intelligence Consortium - Dedicated to research on emotions and emotional intelligence in the workplace, this site provides free information and cutting edge research on emotions and emotional intelligence in organizations.

Visitors can download the latest research findings, learn of training opportunities, access reference materials related to emotional intelligence, and much more.

The idea of cultural safety envisages a place or a process that enables a community to debate, to grapple and ultimately resolve the contemporary causes of lateral violence without fear or coercion.

Emotional Competence and Leadership Excellence at Johnson & Johnson: The Emotional Intelligence and Leadership Study.

Cross-cultural psychology - Wikipedia